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At Bare Essentials, customer satisfaction is our top priority. Due to the nature of our handmade, plant-based skincare products, we are unable to accept returns or exchanges. However, we are here to ensure you have a positive experience with our products.

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Damaged or Leaking Products
If you receive a product that is damaged or leaking and the issue is not caused by the shipping carrier, please contact us within 7 days of receiving your order. We will work with you to resolve the issue promptly.

To assist us in addressing your concern, please include the following information when reaching out:

• Your order number

• A photo of the damaged or leaking product

• A brief description of the issue

You can contact us at bare.essentialskin@gmail.com, and we’ll do our best to make it right.

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Shipping Carrier Responsibility
Please note that Bare Essentials is not responsible for damages caused by the shipping carrier. If your package is damaged during transit, we recommend contacting Canada Post directly to file a claim.

Thank you for your understanding and for supporting Bare Essentials. If you have any additional questions, feel free to reach out to us at any time. For more information please visit our Shipping Policy